What would you do if your online reputation was under attack? Do you have a plan in place, or will you simply roll with the punches when it happens? Crisis strategy should be a part of every business’ plan. This is because everyone is heard on the internet and that bad news seems to stick harder to companies rather than individuals.
If bad news and hacks attack your business, the first thing that should be done is to stay calm. A panic attack can cause the business to take steps or make comments that will make the situation worse. Respond quickly and in a calm, controlled manner. Explain to those potentially affected by the hacker or bad news what has happened. Maybe even use an online reputation company like ReputationDefender.
Having a strategy put in place before bad press happens will aid in remaining calm and simply going through the steps to resolve the issue. When formulating the strategy to be used, be sure that it reflects the mission and integrity of the company.
Remember that ignoring the issue will not get rid of it. The internet gives a voice to everyone, and things can get out of hand quickly. Respond quickly and honestly and do not hide any facts. It is most important to keep the lines of communication open and to let others know that any situation has been handled.
Maintaining the reputation of your company is up to you. Stay calm, be honest and deal with the issue and things will work out for the best for you and your company. We think an option like Reputation.com is generally best. Find a Reputation.com review, among many others, over at OnlineReputationReviews.com